I’ve been trying to add my fan control which I used to enjoy talking to via Alexa for over a week and I don’t see any way it is going to happen right now. I am really baffled because I’m sure I’m not the only guy with an iPhone that has a ST hub and wants to add a simple device and remove a few from the hub and it seems I have stumped ST support and myself quite well. The issue I am observing is that while the ST app logs me in and functions with my existing devices already setup it literally seems to be unaware that I own a hub and has nothing in the way of settings pertaining to the hub. Now I will admit that I have almost never used this “new” app but I have successfully added well over 100 devices to my hub using the old hub - I’m far from an expert with SmartThings but do not consider myself a novice either. I have checked EVERY menu at the bottom explored every configuration setting I am able to find and NOWHERE am I able to find a way to “go to my hub” so tapping 3 dots at upper right is inapplicable as there is quite simply no way to my hub so no way to get to z-wave utilities for a z-wave exclusion. I see no logical way to “go to my hub in the app” When I login to the app it immediately takes me to the Favorites page where I am indeed able to access various buttons that work with my devices in my hub. Your instructions state that “it’s found by going to your hub in the app”. Your suggestion has actually revealed a clue as to where the problem may be. Anyone have suggestions as to what this password is? Perhaps this turns on the dev mode if I know the password, whatever it Thank you as well for your response. The “enter password” apparently requires knowledge of what the password is that I am supposed to enter. The “MODE ON/OFF” is apparently a header that does nothing. However, if I tap 10 times and say shazam! the snowflake does take me to another secret pageĪt the top of the screen it says “SETTINGS” then “MODE ON/OFF” then “Enter password” Same thing for tapping on the version number. Tapping ten (or 20) times on the bold SmartThings does nothing, I’m quite certain of it. I have followed your instructions carefully and it does indeed take me to the about page with three lines, the top one has a silly snowflake, then bold SmartThings Then version 17.09.16 Hello and thank you very much for your response. The tap ten times (on the asterisk) only brings me to a menu where I can add a password not as instructed no idea how to generate log.This advice makes no sense I can’t exclude what is not already there!.Go to Menu > SmartThings Settings > About SmartThings > Tap the word “SmartThings” 10 times> Report a problem > Select Frequency > Explain the issue in detail > Report > send to email > tag the ticket number 1546679 Get a screenshot of the error along with app logs from after the issue occurs.Ask to remove the device, exclude and re add to the app. ![]() This is what smartthings told me after almost a week of escalation It supports over a hundred devices but cannot add any more. Smartthings App 1.7.09.16 iPhone 15 Pro Max (also iPhone XR) iOS 17.1.1
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